The fastest way to get help is to call us. But we're also reachable by email for non-urgent queries.
Skip the wait — speak to a real energy support advisor in under 2 minutes.
0808 281 3908Free from UK mobiles & landlines
For non-urgent queries, send us an email and we'll reply within 1 business day.
info@energysupport.onlineFill in the form below and we'll get back to you within 1 business day. For urgent matters, please call us.
EnergySupport.online is not affiliated with any UK energy supplier including Octopus Energy, British Gas, E.ON Next, OVO Energy, EDF Energy, or ScottishPower. We are an independent third-party advisory service. We cannot access your energy supplier account, make payments, or act on your behalf with your supplier. For account-specific transactions, please contact your supplier directly.
Yes. Our 0808 number is free to call from all UK mobiles and landlines during opening hours. There are no hidden charges for calling us.
No. We are an entirely independent, third-party advisory service. We have no affiliation with any UK energy company. We cannot access your account or make changes on your behalf with your supplier.
It helps to have your latest energy bill to hand, along with your account number and supplier name. For meter queries, your current meter reading is useful too.
We aim to respond to all emails within 1 business day. For urgent energy bill issues, we always recommend calling so we can help you straight away.